Support
Tourwire is built and maintained by a touring musician. If something’s broken, missing, or just isn’t doing what you expect, email and you’ll usually get a reply within a day.
The fastest way to reach us.
brennandug@gmail.comCommon questions
How do I delete my account?
Email support from your account address to request deletion. That permanently removes your account and ordinary operational data. Minimum signed, delivered, or archived agreement evidence may be retained without an account link, as explained in the Privacy Policy. It cannot be undone.
How do I export my data?
Email us at brennandug@gmail.com from your account address and we’ll send you a JSON export within a few days.
I’m not getting replies from venues I emailed.
Reply rates vary by genre, draw, and region — typical replies sit around 10–20%. Check that your EPK is complete (genre, draw, links to music), your subject lines are specific, and your message is short. If replies aren’t reaching the Inbox, include the details in a support email so we can help.
A venue’s contact info looks wrong.
Venue data is aggregated from public sources and sometimes goes stale. You can edit any venue inline (pencil icon on the row) or remove it. If a whole region looks off, email us so we can re-scan it.
How do I cancel a subscription?
If you subscribed inside the iOS app, manage or cancel it through Settings → Apple ID → Subscriptions on your device. If you subscribed on the web, email us for cancellation help.
Reporting a bug
Tourwire ships changes most days. If you hit a bug, an email with what you did, what you expected, and what happened — plus a screenshot if you can — is more useful than a long explanation. Reply times are typically under 24 hours during the week.
Security
Found a security issue? Email brennandug@gmail.com with details. Please don’t open a public report.